Refund policy

Last updated: August 13, 2026

30-Day Returns

You may request a return within 30 days after receiving your item.

To be eligible, the item must be in the same condition in which you received it: unworn or unused, with any original tags attached, and in its original packaging. You will also need your receipt or other proof of purchase.

To start a return, email support@cuirae.com with your order number and reason for the return. If your return is accepted, we will provide a return shipping label and instructions. Items sent back without prior authorization may not be accepted.

Sale Items and Exceptions

Discounted or sale-priced items are eligible for our 30-day return policy unless the product was clearly marked “Final Sale” before purchase. Gift cards and personalized or custom-made items are not returnable. Please contact us before purchasing if you have questions about a specific item.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If an item is damaged, defective, or incorrect, contact us promptly at support@cuirae.com with your order number and photos so we can evaluate the issue and make it right.

Exchanges

The fastest way to receive a different item is to return the item you have and place a new order after your return is accepted.

Refunds

We will notify you after we receive and inspect your return. If approved, the refund will be issued automatically to your original payment method within 10 business days. Original shipping charges, including expedited shipping fees, are not refundable unless the item was damaged, defective, or incorrect.

Your bank or card issuer may need additional time to post the refund. If more than 15 business days have passed since we approved your refund, contact support@cuirae.com.

Questions

For return or refund questions, contact support@cuirae.com.