Frequently asked questions
These answers summarize our current store policies. If anything here differs from a policy page, the policy page controls.
Shopping and products
Use each product page to compare dimensions, carrying options, pockets, closures, and listed materials. Choose based on the items you actually carry.
No. Materials, dimensions, colors, and features vary by product. Please check the product page before ordering.
Checkout accepts one discount code at a time.
Shipping and orders
Our Shipping Policy lists the available shipping options and charges. Please review it before checkout.
Delivery estimates depend on destination and carrier. They are estimates, not guaranteed delivery dates. See our Shipping Policy for current information.
Contact support@cuirae.com as soon as possible. We will review the request based on the order’s processing status.
If tracking is available for your shipment, use the shipping confirmation information sent to the email used at checkout.
Returns and support
You may request a return within 30 days after receiving your item. Eligibility requirements are listed in our Refund Policy.
Email support@cuirae.com before sending anything back. If accepted, we will provide a return shipping label and instructions.
Inspect your order when it arrives and contact us promptly so we can review the issue.
After we receive and inspect an approved return, we will notify you of the outcome. Approved refunds are issued to the original payment method as described in the Refund Policy.
Send us a message
For order help, include your order number and the email used at checkout. For a product question, include the product name or link.
Contact details
Email: support@cuirae.com
Cuirae is the trading name of REGINA TECHNOLOGY LIMITED, registered in Hong Kong.
Business address: UNIT 1406B 14/F, THE BELGIAN BANK BLDG, NOS 721-725 NATHAN RD, Mong Kok, Kowloon, Hong Kong